Motus DOT Compliance ("Motus," "we," "us," or "our") values the privacy of customers and Website visitors.
This Privacy Policy applies to motusdotcompliance.com, its subdomains, online portals, forms, products, filing services, customer-support services, and other online or offline services that reference this Privacy Policy (collectively, the "Services").
This Privacy Policy is incorporated into our Terms & Conditions.
By voluntarily providing information to us or using our Services, you acknowledge the collection, use, storage, and disclosure practices described in this Policy.
This Policy does not govern websites, applications, products, or services independently operated by third parties. Those services are governed by their own privacy policies.
We may collect information when you visit our Website, communicate with us, place an Order, request Services, submit documents, or otherwise interact with Motus.
Information we collect may include:
Providing information is voluntary, but failure to provide information required for a particular Service may prevent or delay completion of an Order.
Payments may be processed through third-party payment processors.
Motus may receive transaction information such as the amount charged, payment status, card type, billing information, transaction identifiers, or limited payment details.
Motus does not intentionally retain complete payment-card information when payment processing is performed entirely by a third-party payment processor.
When you access the Website, Motus or its service providers may automatically collect information such as:
Motus may receive information from government databases, public records, service providers, payment processors, marketing platforms, analytics providers, identity or authentication services, business partners, referral sources, or other third parties.
We may combine this information with information provided directly by Customers.
Motus may use information for purposes including:
Motus may disclose information to service providers and other parties assisting us with business operations, including:
Information may also be disclosed:
Motus does not sell customer lists as a standalone product.
The nature of our Services may require information provided by a Customer to be submitted to or accessed through governmental or regulatory systems.
By purchasing applicable Services, the Customer understands that information necessary to complete a requested filing, registration, update, account process, or compliance task may be transmitted to FMCSA, USDOT, state agencies, government contractors, Login.gov, MOTUS, or other systems involved in the applicable regulatory process.
Information submitted to governmental agencies may become part of a public record depending upon applicable law and agency practices.
Motus and its service providers may use cookies and similar technologies, including:
These technologies may be used to operate the Website, remember preferences, understand visitor behavior, improve Website performance, prevent fraud, measure advertising effectiveness, and provide relevant content or advertising.
We may use services such as Google Analytics, Microsoft Clarity, advertising platforms, or similar analytics technologies to understand Website traffic and visitor interactions.
These providers may collect information using cookies, pixels, scripts, or similar technologies according to their own privacy practices.
Users may control certain tracking technologies through browser settings, cookie controls, or tools offered by the applicable provider.
Motus may use contact information to communicate with Customers about purchased Services and, where permitted by law, additional products or Services.
Customers may opt out of promotional email communications using the unsubscribe instructions contained in those emails or by contacting Motus.
Transactional and Service-related communications may continue even after a Customer opts out of marketing communications.
Some browsers provide "Do Not Track" or similar signals.
Because there is not a universally accepted industry standard governing all such signals, our Website may not respond to every Do Not Track mechanism.
Where applicable law requires recognition of a particular privacy preference signal, Motus will endeavor to comply with applicable requirements.
Motus uses reasonable administrative, organizational, and technical safeguards designed to protect information under our control.
No electronic transmission, Website, network, or storage system can be guaranteed to be completely secure.
Customers should promptly contact Motus if they believe information associated with an Order or interaction has been compromised.
Motus may retain information for as long as reasonably necessary to:
Information may also be retained where otherwise permitted or required by law.
Customers may contact Motus to request correction of inaccurate contact information maintained in active records.
Motus may retain previous information when reasonably necessary for legal, regulatory, fraud-prevention, accounting, dispute-resolution, or business-record purposes.
The Website is not directed to children under eighteen (18).
Motus does not knowingly solicit Services from children.
If you believe that a minor has improperly provided personal information to Motus, contact us so the matter can be reviewed.
The Website may contain links to third-party websites or services.
Motus is not responsible for the privacy, security, content, or business practices of independently operated third-party websites.
California residents may have privacy rights under the California Consumer Privacy Act, as amended, and other applicable California laws.
Depending upon applicability and statutory exceptions, these rights may include the right to:
Certain information may be exempt from deletion or other requests when retention is necessary to complete a transaction, provide requested Services, prevent fraud, comply with law, maintain business records, exercise legal rights, or satisfy another statutory exception.
Depending upon the Customer and Services requested, Motus may collect categories of information including:
Motus will use sensitive personal information only for legitimate business purposes and as otherwise permitted by applicable law.
California residents or other individuals with applicable statutory rights may submit privacy requests by contacting: support@motusdotcompliance.com
A request should identify the individual making the request and the privacy right being exercised.
Motus may request information reasonably necessary to verify identity, residency, authority, or the authenticity of the request before providing or deleting personal information.
Authorized agents may be required to provide evidence of authorization.
Motus will respond within the time required by applicable law.
Motus does not sell customer information in exchange for money as a standalone business practice.
Certain advertising or analytics technologies may constitute "sharing," "targeted advertising," or similar activity under particular privacy laws.
Where legally required, Motus will provide applicable choices or opt-out mechanisms.
Motus may receive sensitive information when necessary to perform certain regulatory, identification, filing, or account-related Services.
Sensitive information will be used only for legitimate purposes connected with the requested Service, security, fraud prevention, compliance, or other purposes permitted by law.
Motus does not intentionally use sensitive personal information for unrelated purposes.
Motus will not unlawfully discriminate against a Customer for exercising privacy rights provided by applicable law.
Motus primarily operates in the United States, but service providers or technology systems used by Motus may process information in other jurisdictions.
Where applicable, Motus will use reasonable safeguards required by law for such transfers.
Information concerning an Order may be retained and disclosed when reasonably necessary to establish, exercise, investigate, prosecute, or defend legal rights.
This may include information provided in connection with:
Only information reasonably relevant to the applicable proceeding should be disclosed.
If Motus or substantially all of its assets are acquired, reorganized, merged, financed, or transferred, customer information may be transferred as part of that transaction subject to applicable law.
Motus may update this Privacy Policy periodically.
An updated version will be posted on the Website with a revised effective or updated date.
Continued use of the Website after a revised Policy becomes effective constitutes acknowledgment of the revised Policy to the extent permitted by law.
Questions or privacy requests may be directed to:
Motus DOT Compliance
support@motusdotcompliance.com
(866) 320-6911
motusdotcompliance.com
Motus DOT Compliance is a private third-party compliance and filing service.
Motus is not affiliated with, endorsed by, or operated by the United States Department of Transportation, Federal Motor Carrier Safety Administration, or any other federal or state governmental agency.